Zillow AI chatbot functionality and interface issues
🏠 homeproduct problem4 reports ●●●●●
A Zillow app user reports that the new AI chatbot feature is invasive due to excessive UI buttons and fails to provide useful information because it does not understand user queries.
What people do today
- Ignoring the chatbot buttons
- Searching for property information manually
- Closing the app
🔧 Fix this
Ideas a builder, maker or community group could start on:
- A browser extension or app setting that allows users to toggle off AI chatbot UI elements
- A feedback loop mechanism that allows users to report specific failed AI interactions to improve training data
- A simplified search interface mode that removes non-essential AI features for users who prefer traditional navigation
- A 'Not Interested' or 'Already Seen' button on property cards that immediately hides the listing and updates the recommendation algorithm.
- A user settings toggle to disable AI-driven search features and revert to standard filter-based sorting.
Real voices
“It adds buttons everywhere and when you click it gives you no information because it doesn’t understand what you are asking about.”
“I’m frequently recommended properties that I already have saved, there’s no way to provide feedback on the recommendations to further personalize them, and rather than making actual improvements they’ve now just added an AI function with no easy option for disabling it.”
“AI features can not be disabled”
“I was really hoping they’d add natural language search but it seems they went with OpenAI, which is the worst”
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