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Voided credit card transaction not reflected in balance

💸 moneyboth problemSingle report ●●●●● severity 3/5

A credit card user reports that a transaction voided by a merchant six working days ago has not been released back to their card balance, and they are confused by the banking app showing the voided transaction as posted.

Who's affected: A credit card user with a mobile banking app

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A banking app feature that provides a 'pending refund' status tracker for voided transactions
  2. A standardized notification system that alerts users when a merchant-initiated void is received by the bank
  3. An automated dispute/inquiry tool within banking apps specifically for delayed refunds or voided transactions
I want to build this

Real voices

“It has now been 6 working days, and my card balance is still reduced.”

Source: Stack Exchange (money) · CC BY-SA 4.0, user-contributed content from Stack Exchange; summarized and modified

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