Unjustified charges for missed therapy appointments

💚 healthboth problemSingle report ●●●●● severity 4/5

A Talkspace user reports that the platform generates fake invoices and falsely accuses them of missing appointments to force payment of late fees.

Who's affected: A Talkspace user

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

Ideas a builder, maker or community group could start on:

A third-party audit tool that cross-references appointment logs with billing statements to identify discrepancies.
A browser extension that automatically logs and timestamps all telehealth session start and end times for user records.
A standardized dispute resolution platform for telehealth users to report and track billing fraud across multiple providers.

“That create fake invoices and accuse you if missing appointments and try to force you to pay for missed appointments and late fees.”