Unhelpful therapy sessions on Talkspace
💚 healthproduct problem4 reports ●●●●●
A Talkspace user reports that their assigned therapists were dismissive, specifically asking the user what they wanted the therapist to do during the session.
What people do today
- Canceling the subscription
- Requesting a new therapist
- Leaving negative reviews
🔧 Fix this
Ideas a builder, maker or community group could start on:
- A structured intake tool that helps users define specific goals for their sessions to share with therapists beforehand.
- A feedback loop system that allows users to rate session quality immediately after a call to trigger internal quality reviews.
- A therapist-matching algorithm that prioritizes providers with high ratings for specific therapeutic modalities requested by the user.
- A platform feature that automatically matches users with a backup therapist if their primary provider cancels within 24 hours.
- A reliability rating system for therapists that displays cancellation frequency to users during the selection process.
Real voices
“she says “what do you want me to do” if I have to tell her what’s the point in seeing her!”
“They cancel almost indefiney everytime”
“I routinely wait a month and a half for a response to support tickets.”
“The therapist I was set up with through Talkspace doesn’t respond. Maybe he will reply after weeks, but when he does, it’s a useless, canned “And how does that make you feel?” reply.”
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