Unexpected inactivity fees on banking account

💸 moneyproduct problemSingle report ●●●●● severity 3/5

A SoFi user reports that their account balance was reduced by multiple $25 charges labeled as inactivity fees, which they claim they were not aware of.

Who's affected: A SoFi banking app user who has not logged in for an extended period and possibly others in the same situation.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

Logging into the app regularly
Contacting customer support for fee reversal
Closing the account

🔧 Fix this

Ideas a builder, maker or community group could start on:

A notification service that alerts users via email or SMS when their account is approaching inactivity status before fees are charged.
A dashboard feature that clearly displays a summary of all potential account fees and the specific conditions that trigger them.
A policy change requiring explicit user opt-in or confirmation before an inactivity fee can be deducted from a balance.

I want to build this

Real voices

“Logged in and saw -$25 being pulled out several times with comment that say inactivity.”

Source: App Store review: sofi

Unexpected inactivity fees on banking account

What people do today

🔧 Fix this

Real voices

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Unexpected inactivity fees on banking account

What people do today

🔧 Fix this

Real voices

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