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Strict session cancellation policy for minor lateness

💚 healthproduct problemSingle report ●●●●● severity 3/5

A BetterHelp user reports that the platform cancels therapy sessions if the client is four minutes late and requires the user to pay for a new session.

Who's affected: A BetterHelp therapy platform user and possibly others in the same situation

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A grace period feature in therapy apps that automatically notifies therapists of minor delays without triggering immediate cancellation
  2. A flexible booking platform that allows users to reschedule missed sessions within a 24-hour window without additional fees
  3. A policy transparency tool that highlights cancellation and refund terms clearly before a user books a session
I want to build this

Real voices

“If you are 4 minutes late they will cancel your session and tell you that you need to pay for a new one.”

Source: App Store review: betterhelp

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