LinkedIn account access and stability issues
🧭 workproduct problem6 reports ●●●●●
A LinkedIn user reports being repeatedly locked out of their account due to persistent account restrictions despite identity verification, and notes that the mobile app crashes or logs them out frequently upon access.
What people do today
- Submitting photos of driver's license for identity verification
- Repeatedly attempting to log in
- Reinstalling the application
🔧 Fix this
Ideas a builder, maker or community group could start on:
- A third-party dashboard that tracks and escalates account recovery tickets for users stuck in verification loops.
- A browser extension that monitors session stability and logs crash reports to help users identify if the issue is device-specific.
- A community-driven platform for users to share verified workarounds for specific account restriction error codes.
- Develop an alternative identity verification flow that replaces repetitive image-based CAPTCHAs with device-level biometric authentication.
- Create a dedicated 'account access recovery' dashboard that provides specific reasons for restriction and a clear path to appeal.
Real voices
“every single time I log in my account's been restricted.”
“I click on minuscule fire hydrants ad infinitum only to be told the account is restricted.”
“the process repeats over and over again. I've done the above at least 6X but it's just a circular process.”
“I can’t update my personal info without it crashing and resetting. If I’m in the middle of applying for a job and minimize the app to check something in another app and return to LinkedIn, it closes whatever screen I was on and jumps back to the home feed”
“I been trying to recover my account for over 3 weeks, and the persona app they use to validate someone, cannot recognize no my id. It’s frustrating that customer support is not responding anymore!”
“App is not even opening on latest iphone with A20 bionic chip.”
Related problems
🧭 workproduct8 reports
LinkedIn feed quality and fake job listings
🧭 workproduct4 reportsIndeed job feed ignores user preferences
🧭 worksocial2 reportsLack of feedback on job application rejections
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