Home › Health & Wellbeing

Inaccurate snore tracking and unresponsive customer support

💚 healthproduct problemSingle report ●●●●● severity 2/5

A Sleep Cycle app user reports that the snore tracking feature provides unreliable data, showing multiple recordings for only one minute of snoring, and notes that the support team has failed to respond to their email inquiries.

Who's affected: A Sleep Cycle app user

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A third-party verification tool that analyzes audio files from sleep apps to provide a secondary accuracy report.
  2. A community-driven dashboard that tracks and displays real-time response rates for customer support teams of popular health apps.
  3. An open-source sleep tracking algorithm library that allows users to compare their data against transparent, community-validated detection methods.
I want to build this

Real voices

“Snore tracking is not reliable. It always gives me multiple recordings of snoring whereas shows 1 min of snoring the whole night, which I believe is inaccurate. I reached out to your team via email as you advised, but no response.”

Source: App Store review: sleep-cycle

Related problems

💚 healthproduct10 reports

Talkspace app technical instability and poor support

●●●●● · A Talkspace app user
💚 healthproduct9 reports

Inefficient calorie logging workflow and poor meal scanning

●●●●● · A MyFitnessPal user who tracks meals multiple times per day and possibly others who rely on the meal scanner feature.
💚 healthproduct8 reports

Lack of shuffle feature in meditation app

●●●●● · A Headspace app user who prefers guided meditation routines over manual selection.

FixHumanityDaily

The most important new problems, and ideas to fix them, in your inbox.

Placeholder: no data is collected yet.