Inability to manage autopay settings in SoFi app
💸 moneyproduct problemSingle report ●●●●●
A SoFi app user reports that they are unable to manage or change their autopay settings within the mobile application, despite instructions indicating that the app is the correct place to perform these actions.
What people do today
- Contacting customer support
- Attempting to manage settings via a web browser
🔧 Fix this
Ideas a builder, maker or community group could start on:
- A UI/UX audit to identify and fix broken navigation paths for payment settings in the mobile app.
- A feature parity dashboard that allows users to toggle autopay status and payment methods directly from the app home screen.
- An in-app notification system that alerts users if a specific account management feature is currently unavailable on mobile and provides a direct link to the web portal.
Real voices
“Not sure why you can manage autopay in the app when they tell you that’s where you need to go but there is no option to do so.”
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