Difficulty canceling app trial subscription

💸 moneyproduct problemSingle report ●●●●● severity 3/5

A Sleep Cycle app user reports being unable to cancel a trial subscription because the app does not list the subscription in standard settings and requires an unknown third-party email address associated with a payment processor called Paddle.

Who's affected: A Sleep Cycle app user and possibly others who signed up for a trial through a third-party payment processor.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

Searching through app settings
Searching for subscription emails
Attempting to contact support

🔧 Fix this

Ideas a builder, maker or community group could start on:

A browser extension that detects and lists all active trial subscriptions linked to a user's email across various payment processors.
A centralized dashboard service that allows users to view and revoke third-party billing permissions for apps.
A regulatory requirement for apps to provide a one-click cancellation button within the app interface regardless of the payment processor used.

I want to build this

Real voices

“I have spent literal hours trying to find out how to cancel this trial. It does not show under subscriptions”

Source: App Store review: sleep-cycle

Difficulty canceling app trial subscription

What people do today

🔧 Fix this

Real voices

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