Confusing Klarna app interface redesign

💸 moneyproduct problemSingle report ●●●●● severity 2/5

A Klarna app user reports that the new app layout is confusing and cluttered, specifically noting the removal of the centralized 'Manage' tab that previously consolidated account information.

Who's affected: A Klarna app user and possibly others who prefer the previous interface layout.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

Attempting to navigate the new menu structure
Leaving negative feedback in the app store

🔧 Fix this

Ideas a builder, maker or community group could start on:

Develop a 'Classic Mode' toggle in app settings that restores the previous navigation bar layout.
Create a user-customizable dashboard where users can pin their most-used features to the bottom navigation bar.
Implement an interactive onboarding tutorial that highlights where features from the old 'Manage' tab have been relocated.

I want to build this

Real voices

“It is soooooo confusing when we use to just could see everything under one tab at the bottom!”

Source: App Store review: klarna

Confusing Klarna app interface redesign

What people do today

🔧 Fix this

Real voices

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Rocket Money failed to cancel subscription

Confusing Klarna app interface redesign

What people do today

🔧 Fix this

Real voices

Related problems

YNAB app update makes interface difficult to navigate

Inconsistent credit card usage data in Credit Karma

Rocket Money failed to cancel subscription

FixHumanityDaily