Home › Money & Personal Finance

Chase app fails to maintain biometric login sessions

💸 moneyproduct problem2 reports ●●●●● severity 2/5

A Chase mobile app user reports that after a recent update, the app no longer saves login sessions, forcing them to manually log in every time instead of using Face ID.

Who's affected: A Chase mobile app user.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A community-driven bug tracking dashboard for banking apps to alert users of known version-specific issues.
  2. A browser extension or tool that securely manages and auto-fills banking credentials for users experiencing persistent app authentication failures.
  3. A standardized feedback reporting tool that allows users to submit diagnostic logs directly to developers when biometric features fail.
  4. A diagnostic tool within the app that logs biometric authentication failures to help users identify if the issue is OS-level or app-level
  5. A persistent notification or status indicator that alerts the user when biometric settings have been reset by the app
I want to build this

Real voices

“I have to manually login each time I open the app instead of using my face.”

Source: App Store review: chase

“I can use it a couple of times then it automatically turns off and I have to sign in again.”

Source: App Store review: chase

Related problems

💸 moneyboth4 reports

Venmo account unauthorized transfer dispute failure

●●●●● · A Venmo account holder who experienced unauthorized account access and fraudulent transfers.
💸 moneyproduct4 reports

Venmo update hides request details

●●●●● · A Venmo mobile app user and possibly others using the latest version of the app.
💸 moneyproduct2 reports

Affirm app passcode entry failure

●●●●● · An Affirm app user

FixHumanityDaily

The most important new problems, and ideas to fix them, in your inbox.

Placeholder: no data is collected yet.